Share your experience of doorstep deliveries in the UK that have gone missing | Consumer affairs


After Black Friday has come and gone, we’d like to know more about the deliveries you’ve received but disappeared from your doorstep.

Were you able to retrieve your lost parcel? If you raised the issue with the retailer or courier, what happened? Were you able to get a replacement or refund?

Share your experience

You can tell us about the problems you’ve had with deliveries left on your doorstep by filling out the form below.

Your responses, which can be anonymous, are protected as the form is encrypted and only the Guardian can access your contributions. We will only use the data you provide to us for the purpose of the feature and will delete all personal data when we no longer need it for that purpose. For true anonymity, please use ours SecureDrop service instead.

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